An office telephone system is an essential business tool that can boost productivity and help you connect with customers, suppliers, and employees. It can also provide a valuable competitive advantage. But before you invest in a new phone system, it's important to know what to look for and understand how it works.
The first thing to consider when choosing an office telephone system is the type of network it uses. You'll have to decide whether you want a multiline or private branch exchange (PBX) system. PBX systems offer a lot of benefits, including automated call routing and call forwarding. But they can be expensive, and some users complain that they crash from time to time.
Another important consideration is the hardware and software that goes into your phone system. You'll have to choose between an Internet Protocol PBX, which can work in the cloud or on-premises, and a traditional analog PBX. If you have a large number of employees, you'll probably want to choose a Grandstream PBX.
It's also important to check whether the PBX has a built-in paging feature, which lets you send one-way announcements or voicemails to specific locations and departments. This feature can be especially useful if your office is spread out over several floors.
If you have a lot of out-of-office calls, a call transfer option can make it easy to answer them without having to wait around for an answer. This is particularly helpful if your business is growing quickly and you don't have the capacity to answer every call that comes in.
You can also opt for a mobile call routing option, which delivers incoming calls directly to a handheld device that you can use to make outbound calls. This can be an especially useful feature for salespeople, since they often travel and need a way to communicate with customers on the go.
Some business phone systems also have a call log or contact list feature, which allows you to keep track of conversations with customers. It's an excellent way to keep track of customer information, which can help you deliver better service.
Many Panasonic Dubai PBX systems can also offer an SMS messaging feature, which can be beneficial for remote workers. They can send messages to colleagues who might not have a strong cellular signal, which could disrupt their day-to-day work.
This feature can help you save money by avoiding long-distance charges. In addition, it can reduce the need for you to hire a specialized customer support team.
The PBX also offers an auto attendant, which lets you route calls to the right line and automatically answer them when they come in. The feature can also allow you to record your conversations, which is an excellent resource for training purposes.
It's also helpful to have the ability to change permissions in your PBX, which can be a good way to protect sensitive information. This can be done with a simple configuration.
The PBX is an essential component of any office telephone system, and it can be an expensive part of your business's technology budget. But it can be worth it in the long run. It can increase productivity and ensure that all your employees have the tools they need to succeed. Check out this post that has expounded on the topic: https://en.wikipedia.org/wiki/Public_switched_telephone_network.
